1) GENERAL QUESTIONS ABOUT BIKE RENTAL FRANCE

Bike rental France, what is it?

Why choosing Bike Rental France?
Why renting a bike instead of taking yours?

2) THE RENTAL BIKES OF BIKE RENTAL FRANCE

Are the bikes reliable?

Is the gearing ok to climb Alpe d'Huez or Tourmalet?
How do I determinate my size frame?
Why do I have to bring my own pedals?

 

3) BOOKINGS

Why booking in advance?
Do you guarantee me a specific model?
How can I pay?
Can I cancel the rental?

 

4) DELIVERIES

Is it possible to rent anywhere in France?
Can I drop the bike in a different location than the pick up?

 

5) ACCESSORIES AND TRANSFERS

Do you rent bike racks?
Is it possible to combine a rental and a transfer to my accomodation?

 

6) ON THE ROAD

Can I have assistance to fit the rental bike?
What happens if the bike is damaged? How do I get assistance to fix a problem on the bike?
What happens if the bike is stolen?
Can I travel with a bike on a train?
Who is responsible for a flat?

 

1) GENERAL QUESTIONS ABOUT BIKE RENTAL FRANCE


Bike rental France, what is it?

 

Bike Rental France is a company created by Philippe SAUVAGE and Arnaud FOURNIER after many years operating a cycling tour assistance company. We knew how hard it was to find quality carbon road bikes for our customers. That is why we have started Bike Rental France: providing good quality bikes on our cycling tours. Moreover we can offer a complete solution to our customer, from the rental to the assistance.

 

Why choosing Bike Rental France?

 

We aim to offer the best service and high quality bikes. We pay the most attention to our rental bikes and we always adapt to every demands and situations. Because we know how important you need a good bike "as at home" during your holydays.


Why renting a bike instead of taking yours?

 

For the cost and the convenience ! 
The cost for the transport is more and more expensive. Plus the danger of a bike damaged or lost in the transfer. But more than cost, confort of a bike delivered at your place is priceless.

 

2) THE RENTAL BIKES FROM BIKE RENTAL FRANCE


Are the bikes reliable?


We renew our bikes each other season and we service them between each rental during the season.
We verify every parts on the bikes before a rental.


Is the gearing ok to climb Alpe d'Huez or Tourmalet?

 

Our bikes are equiped with compact cranksets 34/50 at the front and a 11/28 casette at the rear.
This combination is almost the same than a triple cranckset.
Most of our customers are riding the Alps, the Pyrénées, Dolomites with our bikes.


How do I determinate my size frame?

 

You can give us the size of the bike you are actually riding.
If you don't know it the best way to determinate your frame size is to know your inseam. When you have it, the size of he frame is 2/3 of your inseam.
BE CAREFUL : if you don't know exactly how to measure your inseam, contact your bike retailer.


Why do I have to bring my own pedals?

 

There are many kinds of pedals and we can't provide all this different models. So we encourage you to bring your own pedals.
However, you can choose to rent from us 3 different models: equivalent to KEO, Shimano SPD-SL, Shimano SPD.

 

3) BOOKING


Why booking in advance?

 

The rental season is very busy between may and september, especially in July because of the Tour de France and the European summer school holidays. Our customers are planning their trips months in advance so almost all our bikes are booked a long time in advance. The sooner you order for your rental, the more you are sure you'll have availability.


Do you guarantee me a specific model?

 

The bikes are the one described on the website and specified on the invoice. The only reason for us changing the model is if we can't fix an eventual damage on the bike orignaly reserved for you. We usually use bike equivalent to Giant TCR composite 2 like :
Specialized tarmac sport and Roubaix Elite, Cannondale synapse, Trek Madone 3.1, Scott CR1 team, Bianchi sempre.


How can I pay?

 

1) First solution. You can pay by bank transfer. We provide you the bank details for the bank transfer. We don't apply any fees on this solution.
2) Second solution : You can pay by paypal. We send you a paypal invoice on the one we add 3,4% fees as paypal charge us this amount.
3) Third solution : You can pay by credit card on the website folowing the secured procedure.


Can I cancel the rental?

 

If you cancel the rental until 30 days before the rental : we refund you the rental exept for the bank fees.

 

4) DELIVERIES


Is it possible to rent anywhere in France?

 

 We have 3 storage places in France:

Epinac near Beaune in Burgundy,
Colomiers near Toulouse Airport in Midi-Pyrenees,
Saint-Remy-de-Provence in Provence.

With these 3 locations, we can deliver you for reasonable prices anywhere in France, Burgundy, Pyrenees, Alps, Dordogne, Languedoc, Provence. We deliver in Spain and Italy too.


Can I drop the bike in a different location than the pick up?

 

 We can organise delivery and pick up in different location. Just ask us to have a quote.

 

5) ACCESSORIES AND TRANSFERS


Do you rent bike racks?

 

We rent bike racks suitable for every kind of cars (not SUV). The racks are designed for 3 bikes.
We also rent racks suitable for vans. These racks are designed for 12 bikes without their front wheel. It is very convient for triathlon team or cycling teams or groups for a short event.
Contact us for more details.


Is it possible to combine a rental and a transfer to my accomodation?

 

Our company combine rental and assistance to cyclists. We can for instance deliver you the bike at the airport and propose you a transfer from the airport to your inn.

 

6) ON THE ROAD


Can I have assistance to fit the rental bike?

 

If you are present at the delivery, we will help you fitting the bike. Adapting your pedals, seat, and size adjustments.


What happens if the bike is damaged? How do I get assistance to fix a problem on the bike?

 

If you damage the bike, you have to inform us immediatly by phone or email.
If we can't fix the problem quickly, you have to go to a bike shop and wait for us to accept any quote. If the damage is due to you you'll have to pay directly the bike shop. If it's prooved that the damage is normal, we will pay the repairs.
IN ANY SITUATION, YOU HAVE TO KEEP THE INVOICE AND BILLS OF THE REPAIRS


What happens if the bike is stolen?

 

You are totaly responsible if your bike is stolen, in this case, you will have to pay the price for a bike equivalent to the model stolen.
For this reason, always keep an eye on the bike even at meals time or any other situation. A locker on a road bike is never enought to avoid steels.


Can I travel with a bike on a train?

 

It's possible to travel with a bike on a train in France but you have to look carrefully at the details in the SNCF (French Train Company) conditions. You can have a look at this link http://www.voyages-sncf.co.uk/Default.aspx?tabid=2886


Who is responsible for a flat?

 

We always provide 1 spare tube with the bikes. If you have a flat, you have to fix it by yourself.
If you have more than 1 flat, you can use the patch kit to fix the tube or by a new tube but you'll have to pay it by yourself.
Have a look in the accesories section of the website : we can sell you extra tubes and many other cycling gears.